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Serving the Midwest for over 40 years!


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FAQ's and instructions for product return for service




How Do I Arrange for In Warranty Service?





Before returning your unit to us for warranty service, please confirm your brand is on our list of warranty brands serviced (visit our consumer, professional or proctor/tv pages for the list), and confirm your unit is within the manufactuerers warranty period. Please include a copy of your original proof of purchase to validate the product's warranty. Print, complete and include our service request form (link to form on the bottom of this page) and include it along with your proof of purchase and return or drop off your unit to the address listed on the service request form.


Units not meeting the conditions of the manufacturers warranty will be subject to the conditions noted on the out of warranty section below. Once the return is complete we will notify you to arrange for payment and pick up or return to you. Repair times vary with backlog and parts receipt. If you have questions or for status of your repair, please contact us by phone at (847) 640-1890 or by email at customerservice@midwestaudio.net...



How Do I Arrange For Out of Warranty Service or Estimate?





Out of warranty repairs are subject to a $50 estimate fee which must be paid at the time of return or when dropping your unit off for service. Please print and complete the information on the service request form (link to the form on the bottom of this page) and include it with your unit when shipping or dropping off your unit for service. Please include the projector lens when returning your projector for service. Please do not return any accessories for any other products returned. If an accessory is need for the repair, we will contact you to arrange for it's return.


Once an estimate for repair is completed, we will contact you for approval prior to any work being done on the unit. Once the return is complete we will notify you to arrange for payment and pick up or return to you. Repair times vary with backlog and parts receipt. If you have questions or for status of your repair, please contact us by phone at (847) 640-1890 or by email at customerservice@midwestaudio.net.



Are Rush Repair Options Available?





Backlogs and turnaround times will vary, but a rush repair option is available for an extra charge of $30. Note: when requesting rush repair, please keep in mind that turnaround time for the repair will be subject to parts availability and delivery time from the manufacturer



Do You Sell Replacement Parts and Accessories?





We do not offer replacement parts or accessories for purchase. Please contact the manufacturer of your product for purchase of these items.



What Methods of Payment Do You Accept?





We accept VISA, MasterCard, Discover, American Express, Check, Money Order and PayPal for all transactions requiring payment in advance. We also accept Purchase Orders from Resellers who already have terms with us and from government agencies and educational facilities (subject to our preapproval). Credit cards are not charged until services are rendered.



How Can I Check the Status Of My Repair?





Prior to contacting us for status of a repair, please track your shipment to assure we have received your unit at our location. Once receipt has been confirmed, please give up 2 days for your unit to be logged in and entered into the repair que. Repair status can be obtained by calling us at (847) 640-1890 M - F 9:00 am to 5:00 pm CST. Please reference the business or contact name when calling us about a repair.



Links to our web pages


SERVICE REQUEST FORM
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iN WARRANTY BRANDS WE SERVICE


COMSUMER
PROFESSIONAL
PROJECTORS/TV'S

774 W. Algonquin RD, Arlington Heights, IL 60005 | (847) 640-1890 | www.midwestaudio.net



847-640-1890 | Serving THE MIDWEST FOR OVER 40 YEARS